Topic: Most Read Articles

image for: DIFFERENCE BETWEEN CALL CENTER AND RELATIONSHIP CENTER

Difference between Call Center and Relationship Center

The majority of call centers are cited in a spot within the office that is less than desirable. It is also someplace that work that can’t be completed by others…

Andrea Johansen
Read More
Image for: CUSTOMERS BEHAVIOR IN THE DIGITAL WORLD

Customers Behavior in the Digital World

Companies have been forced to reexamine their communication plans and marketing strategies due to the revolution in the digital world. From social media to client portals and customized account pages,…

Karen Douglas
Read More
Image for: HOW TO BRING YOUR CUSTOMER SERVICE BACK ON THE RIGHT TRACK

How to bring Your Customer Service back on the right track

The secret to succeeding in business is surprisingly simple: Excellent customer service. And the reason is that excellence in service is rarer than you believe. Excellent service is akin to…

Rais Duran
Read More
Image for: CUSTOMER SERVICE MANAGEMENT EFFECTIVENESS

Customer Service Management Effectiveness

It is highly important to constantly train people who work in your company’s customer service. A small instruction, a short conversation on internal systems and a quick introduction – this…

Lucas Nyberg
Read More
Image for: ADJUSTING POLICIES TO KEEP CUSTOMERS LOYAL

Adjusting Policies to Keep Customers Loyal

Policies are created to serve a purpose. Most times they work out well for people and there are scientific proofs to support them. However, we can sometimes break these policies…

Peter Friedman
Read More
Image for: MOTIVATING EMPLOYEES VIA CORPORATE EDUCATION IN UAE

Motivating Employees via Corporate Education in UAE

Corporate education in the UAE is one of the most efficient ways and an extensively used tool of personnel motivation. Corporate education is closely linked to motivation. Any company which…

Namir Issa
Read More
Image for: Night cityscape focused in glasses lenses

See your company from your customer’s perspective

Have you ever tried to “be in the shoes” of your customers? Have you thought if it is really easy for them to do business with your company? If you…

Brandon Stone
Read More
Image for: STAFF QUALIFICATIONS AND BUSINESS STABILITY IN DUBAI, THE UAE

Staff Qualifications and Business Stability in Dubai, the UAE

Competition is tough nowadays, therefore, improving business efficiency in the UAE is truly necessary. It can be reached with the help of various educational courses and programs. Expensive education overwhelming…

Ahmed Mebrahtu
Read More
Image for: HOW TO DELIVER FIRST CLASS CUSTOMER SERVICE

How to Deliver First Class Customer Service

Excellence in service is an ongoing and continuous process. In this article, we discuss the key elements on how to deliver service elements by implementing of which the first-class service…

Sebastian Bauer
Read More
Image for: HOW TO CHOOSE THE BEST VIDEO FOR PROFESSIONAL EDUCATION

How to Choose the Best Video for Professional Education

Professional education conducted with the help of video materials is becoming increasingly popular in Dubai and all over the world. Many UAE companies practice using it on a daily basis….

Brandon Stone
Read More
Image for: EMPOWERING YOUR CUSTOMER SERVICE EMPLOYEES

Empowering Your Customer Service Employees

When a customer service employee is empowered, it means that they’re able to adjust their skillset spontaneously to get the customer’s request fulfilled. Not all customer service employees are comfortable…

Ahmed Mebrahtu
Read More
Image for: TOP 5 REASONS COMPANIES DO NOT SUCCEED AT CUSTOMER SERVICE

Top 5 Reasons Companies Do Not Succeed at Customer Service

The reasons companies do not succeed at customer service are numerous. At times, it isn’t about what you ought to do, but the things you must steer clear of doing….

Anders Johansen
Read More
Image for: BUSINESS EDUCATION IN THE UAE – USEFUL INFORMATION

Business Education in the UAE – Useful Information

There is common misconception concerning business – people say that you have to do business, not to learn it. This misconception results from some reasons, and it is important to…

Peter Vogel
Read More
Image for: HOW TO USE CUSTOMER SERVICE AS THE POWERFUL MARKETING TOOL?

How to Use Customer Service as the Powerful Marketing Tool?

There are numerous marketing tools that are nowadays extensively used. Since recently, customer service has been regarded as one of them. In fact, some UAE companies include client service into…

Andrea Johansen
Read More
Image for: Use of CRM for Improving Customer Relationship Management

Use of CRM for Improving Customer Relationship Management

CRM software is very important for your business activity. Its upgrade will beneficially influence the work of your company. This will attract more leads and will foster your relations with…

Peter Friedman
Read More
Image for: Building Connection with Your Customers and Winning Your Clients’ Trust

Building Connection with Your Customers and Winning Your Clients’ Trust

Trust is a very important component of your relationship with the customer. In fact, it is crucial for building connection and turning your clients into loyal ones. What strategies shall…

Laurence Cormier
Read More
Image for: Path from Customer Service to Customer Experience

Path from Customer Service to Customer Experience

Any organization that is interested in effective growth must concentrate on improving customer relationships and its consumers the experiences that they will never stop talking about. Every one of us…

Adam Howarth
Read More
Image for: Business man pointing to transparent board with text: Do you Kno

What You Have to Know About Your Customers

We all desire customers that are happy and loyal. However, there are some things that you have to know about your clients and how they think. The moment you know…

Lucas Nyberg
Read More
Image for: Online customers and their expectations

Online customers and their expectations

In our business world of today, “excellence in service” isn’t just a catchphrase, it is the absolutely compulsory elements. All the same, it continues to be an uncommon experience. But…

Edward Houlding
Read More
Image for: Customer Service Staff Training

Customer Service Staff Training

It is extremely important and beneficial for every company in the UAE and other countries to undergo training on customer service. Client retention rate is influenced by the quality of…

Peter Vogel
Read More
Image for: Key Tactics for Customer Relationships Strengthening

Key Tactics for Customer Relationships Strengthening

We live in the highly competitive environment, and your competition is usually just a computer click away. Thus, service providers in the UAE and other countries need to continually endeavor…

Brandon Stone
Read More
Image for: How to increase Customers Retention

How to increase Customers Retention

The UAE business world of today is fiercely competitive, thus it is extremely important that you do everything possible to hold on to your customers. Customers who do not stay…

Namir Issa
Read More
Image for:Know What Your Customers Think about Your Company

Know What Your Customers Think about Your Company

Get to know how your customers feel about the service they receive from you and then deliver a little bit more. What are your clients saying about your business? What’s…

Sebastian Bauer
Read More
Image for: Using Twitter to Improve Customer Service Level

Using Twitter to Improve Customer Service Level

The new word of mouth in today’s world is now the Twitter, and this has provided customers with an entirely new kind of influence.  The opinion of customers is now…

Anders Johansen
Read More
Image for: ESTABLISHING CUSTOMER – FOCUSED COMPANY POLICIES

Establishing Customer – Focused Company Policies

When policies and procedures are being developed for customer service personnel to adhere to, getting their input is extremely important. In any case, it is the client service agents that…

Ahmed Mebrahtu
Read More
Image for: Essentials of Quality Customer Service

Essentials of Quality Customer Service

A business isn’t a business if it has no customers. Keeping your customers happy and making sure they return is not only a matter of having good products but also…

Karen Douglas
Read More
Setting Customer-Centric Culture Standards

Setting Customer-Centric Culture Standards

The core of every business or organization is to satisfy the needs, resolve the problems and meet the demands of its customers. A company cannot claim to be in business…

Peter Friedman
Read More
Image for: 10 MAIN RULES FOR EFFECTIVE CUSTOMER ACQUISITION PLAN

10 Main Rules for Effective Customer Acquisition Plan

According to a new global survey and interviews with major UAE players in the industry, the here we bring together the ten main rules for an effective plan on customers…

Rais Duran
Read More