Customer Service Articles

Using Social Media for Customer Service

Using Social Media for Customer Service

Progressive businesses are further engaging their customers via using social media. In this article, we have provided the main tips that will help you utilize social media to provide exceptional…

Read More
customer-loyalty-stats

How to Gain Customers Loyalty

The importance of customers loyalty does not need further clarification. Loyal customers will regularly purchase your products, they are likely to become the advocate of you brand and spread the…

Read More
How to Hire the Best Customer Service People

How to Hire the Best Customer Service People

A close look at competency based assessments for successful recruitment of CSRs. Through many years of hiring Customer Service staff, I’ve found that competency based assessment is by far the…

Ahmed Mebrahtu
Read More
automating_customer_communicatio

Automating Customer Communication Can Go Very Wrong

The business world is continually being digitized hence, one on one interaction is very important. More often than not, businesses prefer to digitize their services so as to put aside…

Anders Johansen
Read More
is_your_company_customer_focused

Is Your Company Customer Focused?

Lots of organizations claim to provide excellent customer service but the truth is they are just grounded in an operations mindset. They are usually caught up with policies and rules…

Duilio Fallaci
Read More
how_to_get_your-employees-to-commit-to-customer-service

How to Get Your Employees to Commit to Customer Service

Most businesses nowadays are aware that if you want your customers to be happy and suffice with your service, your employees must have a positive mindset. The thing is, not…

Sebastian Bauer
Read More
building-successful-customer-service-strategy-uae

Building Successful Customer Service Strategy in the UAE

Before implementing any strategy, it is necessary to outline and build it carefully and think it over in detail. One of the main difficulties of customer service management is that…

David C. Harris
Read More
handing-customers-complaine

Handling Customers Complaints

It is normal for businesses – be in in the UAE or another country –  to sometimes receive complaints from their customers. It’s not even a question of if they’ll…

Adam Howarth
Read More
Image for: ONLINE CUSTOMER COMPLAINTS – HOW TO HANDLE EFFICIENTLY

Online Customer Complaints – how to handle efficiently

A lot of companies are quick to launch their products or services online. The challenging thing about this is that a launch that’s successfully done is capable of bringing in…

Edward Houlding
Read More
Image for: CUSTOMER SERVICE DOES AND DON’TS

Customer Service do’s and don’ts

Customer service is vital to every business and its customers. Having a customer service team that is trustworthy and supportive is fundamental to developing key relationships with customers and ensuring…

Lucas Nyberg
Read More
Image for: Typical Cases of Complaints on Quality of Customer Service

Typical Cases of Complaints on Quality of Customer Service

The UAE business world of today is highly competitive, so a great way to be outstanding is to create and maintain an excellent service reputation. However, it can be challenging…

Edward Houlding
Read More
Image for: HOW TO BRING YOUR CUSTOMER SERVICE BACK ON THE RIGHT TRACK

How to bring Your Customer Service back on the right track

The secret to succeeding in business is surprisingly simple: Excellent customer service. And the reason is that excellence in service is rarer than you believe. Excellent service is akin to…

Rais Duran
Read More
Image for: HOW TO DELIVER FIRST CLASS CUSTOMER SERVICE

How to Deliver First Class Customer Service

Excellence in service is an ongoing and continuous process. In this article, we discuss the key elements on how to deliver service elements by implementing of which the first-class service…

Sebastian Bauer
Read More
Image for: TOP 5 REASONS COMPANIES DO NOT SUCCEED AT CUSTOMER SERVICE

Top 5 Reasons Companies Do Not Succeed at Customer Service

The reasons companies do not succeed at customer service are numerous. At times, it isn’t about what you ought to do, but the things you must steer clear of doing….

Anders Johansen
Read More
Image for: Path from Customer Service to Customer Experience

Path from Customer Service to Customer Experience

Any organization that is interested in effective growth must concentrate on improving customer relationships and its consumers the experiences that they will never stop talking about. Every one of us…

Adam Howarth
Read More
Image for: Essentials of Quality Customer Service

Essentials of Quality Customer Service

A business isn’t a business if it has no customers. Keeping your customers happy and making sure they return is not only a matter of having good products but also…

Karen Douglas
Read More