The Customer Magazine, Dubai, UAE

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Using Social Media for Customer Service

Progressive businesses are further engaging their customers via using social media. In this article, we have provided the main tips that will help you utilize social media to provide exceptional…

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Using Social Media for Customer Service

How to Gain Customers Loyalty

The importance of customers loyalty does not need further clarification. Loyal customers will regularly purchase your products, they are likely to become the advocate of you brand and spread the…

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How to Hire the Best Customer Service People

A close look at competency based assessments for successful recruitment of CSRs. Through many years of hiring Customer Service staff, I’ve found that competency based assessment is by far the…

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How to Hire the Best Customer Service People

Automating Customer Communication Can Go Very Wrong

The business world is continually being digitized hence, one on one interaction is very important. More often than not, businesses prefer to digitize their services so as to put aside…

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Is Your Company Customer Focused?

Lots of organizations claim to provide excellent customer service but the truth is they are just grounded in an operations mindset. They are usually caught up with policies and rules…

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How not to fail in Meeting Customer’s Expectations?

When you are working in a business that serves customers (and that’s, basically, nowadays means any business) you have to know how to meet your customer’s expectations. If your company…

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How not to fail in Meeting Customer’s Expectations?

Customer Experience Plan to Improve Customer Satisfaction and Loyalty

Having a laid down plan on how to improve customer experience will help every member of your organization understand the objectives for the customer experience in general. Some refer to…

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Customer Experience Plan to Improve Customer Satisfaction and Loyalty

How to Get Your Employees to Commit to Customer Service

Most businesses nowadays are aware that if you want your customers to be happy and suffice with your service, your employees must have a positive mindset. The thing is, not…

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Building Successful Customer Service Strategy in the UAE

Before implementing any strategy, it is necessary to outline and build it carefully and think it over in detail. One of the main difficulties of customer service management is that…

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How to Improve Your Customer Relationship Management System to increase sales?

What is successful Customer Relationship Management? Successful CRM is making your customer the core of everything, putting them at the heart of your business activity. CRM can help enterprises to…

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Customer Service in UAE and its comparison with Customer Experience

All of us have had this situation at a certain point in our lives – you walk into a shop in Dubai or some other international city and you see…

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How to Provide Good Customer Digital Experience in the UAE?

We live in the digital era. Millennials have grown up and even run businesses of their own. Thus, it is vital for a UAE company to be tech savvy and…

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Digital Marketing Course in Dubai, UAE – how to choose the best one

The Digital Marketing is growing immensely in its role and value. The year 2017 was marked as the year when the total budget for it has exceeded the budgets spent…

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digital-marketing-courses

Handling Customers Complaints

It is normal for businesses – be in in the UAE or another country –  to sometimes receive complaints from their customers. It’s not even a question of if they’ll…

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Digital Consumer Experience

There’s so much more to digital consumer experience than merely gathering feedback. It entails concentrating on customer insight and following up with action. It takes much more for UAE business…

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Online Customer Complaints – how to handle efficiently

A lot of companies are quick to launch their products or services online. The challenging thing about this is that a launch that’s successfully done is capable of bringing in…

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Customer Service do’s and don’ts

Customer service is vital to every business and its customers. Having a customer service team that is trustworthy and supportive is fundamental to developing key relationships with customers and ensuring…

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Customer Experience in the UAE – Building Emotional Connection with Your Clients

Customers aren’t loyal. In fact, 75% of your customers wouldn’t mind doing business with your competition, and the reason is that most businesses have failed to build the emotional connection…

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How to get back your Lost Customers

Everyone agrees that the customer is very important, however, only a handful of forward-looking companies in UAE spend the financial resources, effort and time required to develop a customer base…

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Typical Cases of Complaints on Quality of Customer Service

The UAE business world of today is highly competitive, so a great way to be outstanding is to create and maintain an excellent service reputation. However, it can be challenging…

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Digital Customer Service in the UAE

Digitalization of business has become a sine qua non in our multi-channel world the UAE of today and is no longer seen as a thing for the future. However, managing…

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Difference between Call Center and Relationship Center

The majority of call centers are cited in a spot within the office that is less than desirable. It is also someplace that work that can’t be completed by others…

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Customers Behavior in the Digital World

Companies have been forced to reexamine their communication plans and marketing strategies due to the revolution in the digital world. From social media to client portals and customized account pages,…

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How to bring Your Customer Service back on the right track

The secret to succeeding in business is surprisingly simple: Excellent customer service. And the reason is that excellence in service is rarer than you believe. Excellent service is akin to…

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Customer Service Management Effectiveness

It is highly important to constantly train people who work in your company’s customer service. A small instruction, a short conversation on internal systems and a quick introduction – this…

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Adjusting Policies to Keep Customers Loyal

Policies are created to serve a purpose. Most times they work out well for people and there are scientific proofs to support them. However, we can sometimes break these policies…

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Motivating Employees via Corporate Education in UAE

Corporate education in the UAE is one of the most efficient ways and an extensively used tool of personnel motivation. Corporate education is closely linked to motivation. Any company which…

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See your company from your customer’s perspective

Have you ever tried to “be in the shoes” of your customers? Have you thought if it is really easy for them to do business with your company? If you…

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Staff Qualifications and Business Stability in Dubai, the UAE

Competition is tough nowadays, therefore, improving business efficiency in the UAE is truly necessary. It can be reached with the help of various educational courses and programs. Expensive education overwhelming…

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How to Deliver First Class Customer Service

Excellence in service is an ongoing and continuous process. In this article, we discuss the key elements on how to deliver service elements by implementing of which the first-class service…

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The Customer Magazine is the specialized online magazine in all areas of the business to consumer communications and the latest news and trends in improving client service and customer experience. The Customer Online Magazine covers subjects related to customer service, client experience, best management praxis, practical case studies related to the UAE as well as to the global markets.

Our editorial team aims to make the published information and news coverage to be most versatile and comprehensive and useful for various types of business in the Dubai and other emirates of the UAE as well as the GCC countries. There is also the particular section of our online magazine related to training and education of personnel to reach best CX performance.

Our aim is to help with our publications the businesses and non-commercial organizations in the UAE and globally to advance the communication with their clients and enhance consumers engagement which results in improvement of performance along with consumers satisfaction & loyalty which is the win-win for business or non-commercial bodies and its customers.